Here you will find a list of questions and answers. If you don’t see what your looking for on this page, you can always contact us and ask.
Q. How long does it take to receive an order?
A. It could take just as little as 2 days, but it can also take as long as 7 days depending on the item. Some items we keep an inventory, others we don’t. If product takes a few extra days it will say so in the description. We also provide different shipping options at cheaper and more expensive costs depending on the shipping service.
Q. How long before my order ships out?
A. We ship as soon as possible. Usually within 24 hours of placing the order. This does not account for any holidays or weekends. We do not ship out over the weekend. As stated above, if item is not kept in our inventory it may take a little longer than 5 days. Check the pool product for ship time.
Q. What if I want a refund?
A. Please contact us for a refund, only eligible within 15 days after receiving. You are responsible for shipping cost to send the product back. In most cases there will also be a 20% restocking fee. If you would rather get a credit to our store on a return, there will only be a 15% restocking fee.
Q. Do you accept credit card?
A. Yes we accept card, Apple Pay, and PayPal.
Q. Can I get a discount code?
A. Just shoot us an email, text, and we can send you a discount code. Or join our email list, which gives you access to our giveaways, promo codes for discounts, and more. Just sign up and you will receive a code for 5% off your first purchase.
Q. What is your giveaway?
A. Great, glad you asked! It is our way of saying thanks, and to give back to our loyal customers. Just being a customer and on our email list will grant you access. Giveaways may include pool floats, automatic vacuum cleaners, thermometers, testing stuff, get major retailer gift cards like Amazon, and whatever we feel will make the customers happy.